Our Technical Support Team is here to ensure your production lines stay up and running. With quick response times, we help diagnose issues and provide effective solutions to minimize downtime. Whether it’s a quick question or a critical issue, we’re committed to keeping your operations running efficiently and reliably.
Field Support & Training
RBS technicians are available 24/7/365 to answer production, processing and equipment questions – we’re here to help you maximize production line performance any time. RBS instructors can show your team how to operate equipment safely and make consistently high-quality products. Training courses are available at your site or at the RBS Science & Innovation Center.
Audits & Maintenance Packages
RBS machine audits provide valuable insights into the condition and performance of your equipment—helping you identify opportunities for improvement, increased efficiency, and long-term cost savings. Our Extended Service Program offers customized maintenance packages designed to reduce unplanned downtime, lower repair costs, and keep your production line running at peak performance.
Spare Parts Support
The RBS eZone online portal lets you view interactive 3D models of equipment so you can select parts and submit requests for quotes 24/7/365. The 3D models make it easy to find parts and see how to assemble/disassemble your machines for maintenance. The eZone also gives you access to machine manuals/schematics, maintenance videos and more. RBS maintains stocks items from major suppliers, and we offer hundreds of custom-made machine parts. If we don’t have it in stock, we can find it quickly through our global supply network.
Machine Upgrades & Retrofits
RBS offers equipment upgrades and retrofits to improve design, boost performance, and reduce maintenance costs. Our engineering and manufacturing teams can extend the life of your equipment—restoring it to like-new condition for years of efficient, reliable operation. We service all brands of equipment. Learn more about our Upgrades & Retrofits.