We offer a wide range of technical services. Contact us for more information.
Our customer support does not end at the shipping department.
We pride ourselves on responding to customer needs and helping to utilize our equipment to its highest potential. Knowledgeable technicians are available 24 hours a day, 7 days a week to answer production, processing and equipment questions in order to guarantee ultimate performance of your production lines.
Our technicians are also available for plant visits to help solve production, process or equipment problems. They will stay onsite until your problems are completely solved and your production lines are running at their maximum capacity.
For more information on Technical Services, please contact Keith Yoder at: keith.yoder@readingbakery.com.
RBS provides complete commissioning of purchased equipment.
Our technicians will assist in mechanical and electrical installation, as well as training for management and production personnel. Our technicians will stay onsite for the entire equipment installation and start-up process to guarantee the process goes smoothly.
RBS offers classroom and on-site instruction for management and plant personnel.
Our trained instructor will show your team how to safely operate our equipment and how to make consistently high quality product at optimum production capacity. Personalized training courses can be conducted at your plant site or at the RBS Science & Innovation Center.
Our technicians and engineers will manage your project from start to finish; thereby lowering your engineering costs for upgrades, replacements and / or retrofits.
Reading Bakery Systems offers Extended Service Programs for new or existing machinery in 6, 12, 24 and 36 month intervals.
The typical Service Inspection at each of these intervals includes two days of on-site service to inspect, repair, calibrate and document machinery performance, as well as provide technical training to operations and maintenance personnel.
Our technicians will evaluate your current production equipment and recommend upgrades or retrofits to increase your productivity.
As technology changes, our service department will keep you informed of industry trends and changes to the equipment. This team is also prepared to implement the recommendations with mechanical, electrical or hardware changes.
See a full list of Upgrades and Retrofits.
Operation / Equipment Manuals are provided with the purchase of each machine.
You will receive equipment manuals with the equipment when it is installed. These manuals include illustrations and full color photographs to enhance instructions. Also provided is a parts manual that is specific to the customer’s machine which includes drawings and schematics.
Down time in your production facility is kept to a minimum with our parts replacement program.
Our technicians are on call all day, every day to answer questions, suggest solutions and send replacement parts to get your machines up and running as soon as possible.